Cancellation and Refund Policy

At Debongo Shoes, we aim to provide a hassle-free cancellation and refund process for online shoe shopping.

Cancellation

  • Applies only to products purchased from www.debongoshoes.com.
  • Orders can be canceled within 24 hours of placing the order.
  • To cancel, email ccare@vkcgroup.com with your order details.
  • If the order has already been shipped, cancellation will not be processed; you must follow the standard return process.
  • If approved, the order will be canceled with no shipping charge applied.

Refund

  • Refunds apply only to canceled orders or returns under the Returns Policy.
  • Online Paid Orders: Refund credited to original payment mode (Credit Card, Debit Card, Wallet, etc.) within 2 working days after approval.
  • Cash on Delivery Orders: Customer must provide bank details for refund; processed within 2 working days after approval.
  • No refunds for Gift Cards, Giftboxes, Freebies, or products from Clearance Sale, Discounted Price, End of Season Sale, or free promotional items.
  • For damaged or defective shoes, refunds will be processed after a product audit.

Contact for Cancellations/Refunds

Email: ccare@vkcgroup.com
Phone: +91 8606022000

Company Address:
VKC PLASTOMERS INDIA PRIVATE LIMITED,
44/1026, Calicut Ceramic Compound,
Opp. GVHSS, Kolathara, Cheruvannur,
Kozhikode, Kerala – 673655